The Bengaluru city police on Friday launched India’s first ever Remote FIR Centre (RFC) and Online Police Services in collaboration with Cisco. Public can file complaints in three easy steps and instantly get a copy of their FIRs through the virtual complaint system, which boasts of high-definition video and high-quality audio and a touch screen with virtual keyboard.
Chief Minister Siddaramaiah inaugurated the RFC at Mantri Mall, Malleshwaram and appreciated police officials for making use of technology to deal with public grievance effectively.
The RFC, looks like an ATM machine, will be available for the public 24/7. The RFC will be rolled out in phases across the city soon. The police department also has plans to introduce the virtual complaint centre across the State.
The functioning of RFC is simple. As the first step, the complainant should initiate a call and talk to the official concerned via video conference. The attending police official will file the case and a copy of the FIR will be delivered to the complainant instantly as an acknowledgement. The FIRs can be filed through RFCs irrespective of the jurisdiction, where the crime took place.
The complainant can even scan, sign and print documents through RFC. They can even review their complaint with the help of an expert to make sure their is no error.
The RFC is expected to bring down the delay in police receiving the complaints after a crime takes place.