The Kempegowda International Airport, Bengaluru (KIAB or BLR Airport) has achieved another incredible feat – it has become the first Airport in the world to clinch the Airports Council International’s Airport Service Quality Awards for both Arrivals and Departures.
What makes it more prestigious is that the Airport has won the first-ever ASQ Award for Arrivals, a category open to airports across the world, that was introduced in 2018. ACI World announced that BLR Airport also won the award for Best Airport by size/ region in the 25-40 MPPA category in the Asia-Pacific zone. The ACI’s renowned ASQ Award recognises airports around the world based on a survey of passenger satisfaction.
“The ACI ASQ Awards reaffirm our commitment to provide an excellent passenger experience at the BLR Airport. BIAL is proud of the fact that ACI has recognised our effort in both segments – Departures and Arrivals,” said Mr. Hari Marar, MD & CEO, Bangalore International Airport Limited, operator of the BLR Airport.
“Our Airport is on the cusp of tremendous development and we will continue to ensure our passengers have a superlative experience,” Mr. Marar added.
“The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world,” said ACI World Director General Angela Gittens.